Datanitiv Featured as Core Performing on CMP Prism for Workforce Management

Atlanta, GA — Datanitiv proudly announces its placement on the CMP Prism for Workforce Management. The CMP Prism is an independent, analyst-led evaluation framework that benchmarks customer contact technology solutions against industry standards. CMP Prisms are updated twice annually to reflect the latest advancements, provider performance, and market shifts in customer contact technology.

This latest Prism highlights Datanitiv as a Core Performing provider for customer contact and customer experience (CX) professionals aiming to optimize their technology investments with confidence through workforce management.

The CMP Prism for Workforce Management evaluated seven solution providers, including Datanitiv, and segmented them into five categories: pioneering, leading, core performing, up & coming, and emerging, using analyst analysis, user feedback, and marketplace data across ten investment criteria.

“Workforce management is at the heart of every high-performing contact center, and CMP’s recognition of Datanitiv as a Core Performing provider confirms we’re delivering real value to the organizations that rely on us,” said Sunil Varyani, Chief Client Officer at Datanitiv. “As AI and automation reshape how contact centers operate, we’re focused on helping our customers turn workforce data into smarter, faster decisions.”

“CMP Prism benchmarks solutions against industry standards, supported by CMP analysts who contextualize what matters most to your organization. CMP Prism was created to evaluate solution providers like Datanitiv to take the guesswork out of tech decisions, replacing vendor spin with objective, research-backed benchmarks,” said Nicole Kyle, Chief Product Officer of CMP.

The CMP Prism helps enterprise leaders and tech buyers evaluate solutions and helps providers that are looking to prove their position in the market. CMP also releases Prisms across other strategic technology categories, including customer analytics, chatbots/virtual agents, voicebot/conversational IVR, automated QA/QM, and real-time agent assist.

For a full summary, download the CMP Prism for WFM whitepaper summary.

About CMP

CMP is the customer contact research company. They give leaders clarity, providers credibility, and the industry direction. Independent and trusted, their research powers every corner of the field with actionable insight. Everything the industry needs to move forward, all in one place. For more information, visit www.customermanagementpractice.com.