FOR CUSTOMER EXPERIENCE CENTERS 

Because we understand that "One Size"
does not fit all and every CX center has
unique challenges which require
customized solutions.

Welcome to datanitiv

Datanitiv understands the complexity and importance of effective operational management in the success of your business.

That’s why our team of customer experience experts came together to utilize their combined knowledge to find and develop new technologies and platforms to assist with Performance Management, Headcount Resource planning, Data Analytics, and Real-Time Performance Dashboard solutions.

Industries Served

Our solutions are Industry and Domain agnostic. Industries Datanitiv has proven success with:
 Airlines
 Contact Centers
 Department & Grocery Stores
 Hospitals and Nursing Homes
 Hotels
 Manufacturing with large workforces

Solutions & Services

Data Architecture & Management<br><noscript><img style=
Data Architecture & Management

• Data Integration with various internal systems

• Establishing ETL layers to help transform raw data into aggregated performance
Dashboard <br><noscript><img style=
Dashboard
Customization

• Customized Frontline KPI Dashboards & Management Dashboard

• Redesign and integrate existing BI Dashboards

BI Platform <br><noscript><img style=
BI Platform
Integration

• Implementation of Power BI Platform

• Integration of organizational data with the Power BI backend


Manpower Planning Platform<br><noscript><img style=
Manpower Planning Platform

• Industry agnostic Manpower Capacity Planning Platform

• Tracks Manpower Requirement, New Hires, Attrition, Trends

Employee <br><noscript><img style=
Employee
Coaching Tools

• Industry agnostic employee coaching tool

• Tracks of historical coaching and feedbacks, coaching calendar management alerts, HR Reporting
UX & UI <br><noscript><img style=
UX & UI
Design Thinking

• Evaluating existing reports & dashboards

• Recommending optimized views

• Implementing BI Platform

Consulting Services

For a growing organization, it is extremely critical to get the technology and process foundation in place for a successful growth trajectory.

Datanitiv helps organization in establishing best in class setup and processes in the field of Business Intelligence & Analytics, Avaya AVD setup and Business Performance monitoring and management.

Power BI<BR>Integration
Power BI
Integration

• Data Management Setup
• ETL Designing and Setup
• Power BI Integration
• PBI Dashboard & Reporting Consulting
• PBI Embedding Consulting

Avaya<BR>Reporting Integration
Avaya
Reporting Integration

• Data Management & ETL Setup
• Avaya Script Automation
• Standard Reporting Packages
• Dashboarding and Reporting
• PBI Integration

Command Center<BR>Consulting
Command Center
Consulting

• Concept Design and Layout Consulting
• Data Management & ETL Support
• Dashboarding and Reporting
• UI/UX Design Consulting

Offshore Recruitment Services

Datanitiv provides offshore staffing services to help organizations leverage the rich talent pool available in India, while enjoying the benefits of low offshore costs.

This helps organizations focus on their core business while we take care of recruitment and management of support team members.

• Screening & Recruitment
• Running Payroll on behalf of the client
• Performance Management Support
• Short Term Projects as well as Long Term Engagements
• Re-badging Flexibility

Intro
Financial Reporting & MIS
Financial Reporting & MIS
Operational Reporting & MIS
Operational Reporting & MIS
Software Development
Software Development
Network Support
Network Support