• Capacity Planning
• Performance Management
• Performance Coaching
• Employee Management
• Employee Time Tracking
First of its kind in the customer contact center space, Capability is Datanitiv’s custom planning solution based on historical trends, variance tracking, data analysis, reporting, and financial planning and analytics.
Capability provides automated re-forecasting and alert mechanisms to ensure an easy-to-use, customizable, data intelligence planning platform.
Datalytics is performance management platform which provides One Stop KPI views for Individual and Team performance.
It enables managers to set account level customized scorecards to focus on specific KPIs.
Develop-U is an intuitive Coaching Platform with integrated key metrics data to enable coaches to review performance, set individual goals and record coaching all in one integrated platform
People-U is a composite Employee record platform with lifecycle tracking, workflows creation & management and sophisticated reporting dashboards
Optimeze works as an ACD system which enables organizations to track time spent by employees on activities related to back-office work.
