DESIGNED BY CUSTOMER EXPERIENCE EXPERTS

• Capacity Planning
• Performance Management
• Performance Coaching
• Employee Management
• Employee Time Tracking

First of its kind in the customer contact center space, Capability is Datanitiv’s custom planning solution based on historical trends, variance tracking, data analysis, reporting, and financial planning and analytics.

Capability provides automated re-forecasting and alert mechanisms to ensure an easy-to-use, customizable, data intelligence planning platform.

Centralized Planning
Centralized Planning
Centralized planning platform for the organization for determining manpower capacity requirements.
Predictive Analytics
Predictive Analytics
Predictive trends based on historical actuals to improve planning accuracy.

Activity  Based
Activity Based
Activity based manpower capacity planning – Back Office, Voice, Chat, Emails, etc.
“What-If” Scenarios
“What-If” Scenarios
Scenario building to support ever changing business dynamics.

Financial  Analytics
Financial Analytics
Revenue & Cost projections, gap analysis, risk assessments & alert mechanism.
Organizational Roll-up
Organizational Roll-up
Planning rollup at Project > Client > Vertical> Location > Organization level.

Datalytics is performance management platform which provides One Stop KPI views for Individual and Team performance.

It enables managers to set account level customized scorecards to focus on specific KPIs.

One View KPI Performance
One View KPI Performance
One consolidated view of overall performance at various levels of the organization.
Standardized Scorecards
Standardized Scorecards
Standardized scoring scale to provide comparative performance.

Organizational Roll-Up
Organizational Roll-Up
Performance Management at Individual level and roll up at multiple levels of the organization.
Easy To Customize
Easy To Customize
Intuitive UI for customizing scorecard KPIs & weightages to align with business goals.
Goal Setting
Goal Setting
Goal setting at individual project level leveraging in-built scoring engine.

Trend Analysis
Trend Analysis
Performance analysis trends at Individual and team levels.

Develop-U is an intuitive Coaching Platform with integrated key metrics data to enable coaches to review performance, set individual goals and record coaching all in one integrated platform

KPI Integration
KPI Integration
Integrated individual KPI performance within coaching platform.

Tracking and Reporting
Tracking and Reporting
Coaching compliance and trend reporting.

Customized Views
Customized Views
Customized views and dashboards to align with organizational requirements.
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Kudos Board
Customizable Kudos Board for on-the-spot recognition.

Tracking
Tracking
Tracking or coaching acknowledgement and reminders for close looping.
SMART Goals
SMART Goals
Individual and KPI based short term goals for sustainable performance improvement.

People-U is a composite Employee record platform with lifecycle tracking, workflows creation & management and sophisticated reporting dashboards

Employee Lifecycle
Employee Lifecycle
From adding new hires to tracking Transfers, Promotions, Attritions.

Trend Analysis
Trend Analysis
Custom views to help analyze trends related to Human Capital changes within the organization.
Role Based
Role Based
Restriction on employee information views and management based on roles assigned.
Customized Workflows
Customized Workflows
Workflow customization for approvals and processing changes.

Tracking
Tracking
Tracking and reporting of changes made to employee status at a daily, weekly, monthly level.
Hierarchy Management
Hierarchy Management
Designing and managing organizational hierarchy structure at all levels.

Optimeze works as an ACD system which enables organizations to track time spent by employees on activities related to back-office work.

Back Office ACD
Back Office ACD
Time tracking for all back-office related work to track and optimize productivity.
Productivity Monitoring
Productivity Monitoring
Setting goals and tracking Individual, Team and Organizational level productivity.
Real Time
Real Time
Real time employee activity status to help supervisors track their team’s productivity.
Trends & Reporting
Trends & Reporting
Tracking of time and productivity data for trend analysis and reporting at Individual, Team or department level.
Goal Setting
Goal Setting
Goal setting at individual and department level for customized focus.
Role Based
Role Based
Role based access to align data visibility and actions with organizational hierarchy.