Datanitiv – Products

DESIGNED BY CUSTOMER EXPERIENCE EXPERTS

• Capacity Planning
• Performance Management
• Performance Coaching
• Employee Management
• Employee Time Tracking

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First of its kind in the customer contact center space, capability is Datanitiv’s custom planning solution based on historical trends, variance tracking, data analysis, reporting, and financial planning and analytics.

capability provides automated re-forecasting and alert mechanisms to ensure an easy-to-use, customizable, data intelligence planning platform.

Centralized Planning Centralized Planning Centralized planning platform for the organization for determining manpower capacity requirements. LEARN MORE Predictive Analytics Predictive Analytics Predictive trends based on historical actuals to improve planning accuracy.

LEARN MORE Activity  BasedActivity BasedActivity based manpower capacity planning – Back Office, Voice, Chat, Emails, etc. LEARN MORE “What-If” Scenarios“What-If” ScenariosScenario building to support ever changing business dynamics.

LEARN MORE Financial  AnalyticsFinancial AnalyticsRevenue & Cost projections, gap analysis, risk assessments & alert mechanism. LEARN MORE Organizational Roll-upOrganizational Roll-upPlanning rollup at Project > Client > Vertical> Location > Organization level.
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datalytics is performance management platform which provides One Stop KPI views for Individual and Team performance.

It enables managers to set account level customized scorecards to focus on specific KPIs.

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One View KPI PerformanceOne View KPI PerformanceOne consolidated view of overall performance at various levels of the organization. LEARN MORE Standardized ScorecardsStandardized ScorecardsStandardized scoring scale to provide comparative performance.

LEARN MORE Organizational Roll-UpOrganizational Roll-UpPerformance Management at Individual level and roll up at multiple levels of the organization. LEARN MORE Easy To CustomizeEasy To CustomizeIntuitive UI for customizing scorecard KPIs & weightages to align with business goals. LEARN MORE Goal SettingGoal SettingGoal setting at individual project level leveraging in-built scoring engine.

LEARN MORE Trend AnalysisTrend AnalysisPerformance analysis trends at Individual and team levels.

LEARN MORE CONTACT US TODAY TO GET STARTED develop-u-no-icon.png" alt="" />

develop-u is an intuitive Coaching Platform with integrated key metrics data to enable coaches to review performance, set individual goals and record coaching all in one integrated platform

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KPI IntegrationKPI IntegrationIntegrated individual KPI performance within coaching platform.

LEARN MORE Tracking and ReportingTracking and ReportingCoaching compliance and trend reporting.

LEARN MORE Customized ViewsCustomized ViewsCustomized views and dashboards to align with organizational requirements. LEARN MORE Kudos Board<br>Kudos Board
Customizable Kudos Board for on-the-spot recognition.

LEARN MORE TrackingTrackingTracking or coaching acknowledgement and reminders for close looping. LEARN MORE SMART GoalsSMART GoalsIndividual and KPI based short term goals for sustainable performance improvement. LEARN MORE CONTACT US TODAY TO GET STARTED people-u-no-icon-1.png" alt="" />

people-u is a composite Employee record platform with lifecycle tracking, workflows creation & management and sophisticated reporting dashboards

Employee LifecycleEmployee LifecycleFrom adding new hires to tracking Transfers, Promotions, Attritions.

LEARN MORE Trend AnalysisTrend AnalysisCustom views to help analyze trends related to Human Capital changes within the organization. LEARN MORE Role BasedRole BasedRestriction on employee information views and management based on roles assigned. LEARN MORE Customized WorkflowsCustomized WorkflowsWorkflow customization for approvals and processing changes.

LEARN MORE TrackingTrackingTracking and reporting of changes made to employee status at a daily, weekly, monthly level. LEARN MORE Hierarchy ManagementHierarchy ManagementDesigning and managing organizational hierarchy structure at all levels. LEARN MORE
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optimeze works as an ACD system which enables organizations to track time spent by employees on activities related to back-office work.

Back Office ACDBack Office ACDTime tracking for all back-office related work to track and optimize productivity. LEARN MORE Productivity MonitoringProductivity MonitoringSetting goals and tracking Individual, Team and Organizational level productivity. LEARN MORE Real TimeReal TimeReal time employee activity status to help supervisors track their team’s productivity. LEARN MORE Trends & ReportingTrends & ReportingTracking of time and productivity data for trend analysis and reporting at Individual, Team or department level. LEARN MORE Goal SettingGoal SettingGoal setting at individual and department level for customized focus. LEARN MORE Role BasedRole BasedRole based access to align data visibility and actions with organizational hierarchy. LEARN MORE
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